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Frequently Asked Questions

Getting Started

Using BonusLedger

Documents & Security

Notifications

Privacy & Data

Troubleshooting

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Contact Support

We're Here to Help

Email Support

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Frequently Asked Questions

Getting Started

How do I import my existing spreadsheet?

How do I add my first account?

What if I'm tracking accounts for my spouse too?

Using BonusLedger

How do I log a direct deposit?

How do I set up reminders?

What's the difference between "After Signup" and "After Requirements Met" for bonus windows?

How do I know if my balance hold is on track?

Can I track business accounts?

Documents & Security

What documents should I attach?

How secure are my documents?

What if I lose my phone?

Notifications

Why do I only see 64 reminders scheduled?

Can I sync reminders to my Calendar app?

Privacy & Data

Do you collect any data?

Can you recover my data if I delete the app?

Will you add iCloud sync?

Troubleshooting

The app won't unlock with Face ID

CSV import shows "invalid date format"

Can't Find Your Answer?